Complaints

Unified Academy (formerly Chart Wood School) wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

  • By letter – Unified Academy, Chart Lane South, Dorking, Surrey, RH5 4DB
  • By email – info@unifiedacademy.org
  • By telephone  – 01737 215488
  • Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of the Principal, Annabelle Thomas Tel: 01737 215 488 or email AThomas@unifiedacademy.org  

 

My son joined Unified Academy in September 2020 and it is the best educational setting for him.  As a parent, I was apprehensive about my son attending a new place, but the experience for him has been fantastic. Having had a tough time in previous schools, his attitude to attending school has been difficult. Unified Academy has changed his attitude towards school and that is thanks to the positivity of all the staff.  My son finally feels accepted and that is a great weight off my shoulders!

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